Help and support

Stuck partway through a tuning, or something in the app doesn’t look right? Here’s how to get help.

In the middle of a tuning

• The app’s help topics cover the common problems: the pegs won’t move, the note jumps or creaks, you hear two notes, you can’t get the wedge (mute) in, you can’t tell which peg, a string broke.
• If a string breaks, stop and take your hands away from the strings first. Then open the help topic.
• You can stop at any point. The app picks up where you left off.

Report a problem from the app

In the app’s settings, “Report a problem” lets you describe what happened. You choose whether to add a diagnostic report, and nothing is sent until you send it from your own email or share sheet.

Email us

Write to support@tunelever.com. It helps to include:

• your phone (iPhone or Android) and the app version, from the app’s settings;
• your piano: upright or grand, and roughly how old;
• what you were doing, and what happened.

We read every message and answer as soon as we can.

Passes and refunds

• A pass lasts one month and never renews, so there is nothing to cancel.
• Moving to a new phone? Sign in on both phones with the same Apple or Google account to keep your pass. You can also use “Restore purchases” in the app.
• Refunds: Apple handles refunds for iPhone and iPad purchases. For Google Play, email us within 7 days. The terms have the details.

Your data

To ask what we hold about you, or to have it deleted, email us. The privacy policy explains what the app keeps and for how long.